Contact information

At Nanushka Store, we are here to help make your shopping experience simple, clear, and comfortable. Whether you have a question about a product, order, payment, shipping, return, or refund, our customer service team is ready to assist.

Get in Touch

Customer Service

For questions about orders, products, shipping, returns, exchanges, refunds, or general assistance, please contact us by email:

Email: service@nanushkastore.shop

When contacting us about an existing order, please include your order number and a brief description of your request so we can assist you more efficiently.

Store Information

Business Name: Nanushka Store

Website: nanushkastore.shop

Address:
2516 Cliffside Drive
Syracuse, NY 13210
USA

Customer Service Email:
service@nanushkastore.shop

What Can We Help With?

Our customer service team can assist with:

Product information and availability
Order status and order processing
Payment-related questions
Shipping and tracking
Delivery issues
Returns and exchanges
Refund requests
Damaged or defective items
Incorrect orders
General website questions

Order Support

If you are contacting us about an order, please provide:

Your order number
The email address used for the order
A clear description of the issue
Photos, when relevant, such as for damaged or defective products

Providing these details helps us review your request more quickly.

Returns & Refunds

Eligible returns can generally be requested within 30 days of receiving your order.

Once we receive a returned item, the return or exchange is generally processed within 4–7 days.

Approved refunds are sent to the original payment method. Please allow approximately 2–3 weeks for the refund to appear in your account, depending on your card issuer.

Please contact us before sending any return.