Privacy policy

At Nanushka Store, we value your privacy and believe you should understand how your personal information is collected, used, protected, and shared when you visit or shop with us.

This Privacy Policy explains how Nanushka Store handles personal information when you use our website, browse our products, place an order, contact customer service, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About Nanushka Store

Nanushka Store operates an online B2C retail store offering designer-inspired clothing, ready-to-wear fashion, men's clothing, women's clothing, and accessories.

Business Name: Nanushka Store
Website: nanushkastore.shop
Address: 2516 Cliffside Drive, Syracuse, NY 13210, USA
Customer Service Email: service@nanushkastore.shop

We serve customers internationally, excluding Asia and remote areas.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide

When you place an order, contact us, or otherwise interact with our store, you may provide:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order details

  • Product and purchase information

  • Information you provide when contacting customer service

  • Information submitted when requesting a return or exchange

Please provide accurate information so that we can process your order and communicate with you effectively.

Payment Information

When you make a purchase, payment information may be required to complete the transaction.

Our store supports payment methods including Visa and MasterCard.

We do not need to store your complete payment card details ourselves in order to process your purchase. Payment information is handled through applicable payment processing systems and service providers.

3. How We Collect Information

We may collect information in several ways, including when you:

  • Visit or browse our website.

  • Place an order.

  • Enter information during checkout.

  • Contact our customer service team.

  • Request a return or exchange.

  • Interact with website features.

  • Subscribe to communications, where available.

  • Use our website through a browser or device.

We may also automatically collect certain technical information when you visit our website, such as browser type, device information, IP address, approximate location, pages viewed, and information about how you interact with our website.

4. How We Use Your Information

We use personal information only for legitimate business purposes, including:

  • Processing and fulfilling orders.

  • Confirming purchases and payments.

  • Arranging shipping and delivery.

  • Providing customer service.

  • Processing returns, exchanges, and refunds.

  • Responding to questions and requests.

  • Maintaining and improving our website.

  • Preventing fraud, abuse, and unauthorized activity.

  • Maintaining website security.

  • Understanding website usage and improving our products and services.

  • Sending service-related communications.

  • Complying with applicable legal and regulatory requirements.

We do not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

5. Sharing Your Information

We value your trust and do not sell your personal information simply because you shop with us.

We may share necessary information with trusted third-party service providers when required to operate our business.

These parties may include:

Payment Providers

Payment service providers may process transaction information so that your payment can be authorized and completed.

Shipping and Delivery Providers

We may provide your name, shipping address, telephone number, and order information to shipping providers so they can deliver your purchase.

Our shipping options may include DHL, FedEx, and EMS.

Technology and Service Providers

We may work with service providers that help us operate our website, maintain technical infrastructure, provide analytics, prevent fraud, manage communications, or provide customer support.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law.

  • Respond to valid legal requests.

  • Protect our rights or property.

  • Investigate fraud or security incidents.

  • Protect customers or other individuals from harm.

Third parties that process information on our behalf are expected to handle information appropriately and according to applicable requirements.

6. Payment Security

We take payment security seriously.

Nanushka Store supports Visa and MasterCard payments. Payment transactions may be processed by third-party payment providers that use appropriate security measures designed to protect payment information during transmission and processing.

For your security, never send your full card number, security code, password, or other sensitive payment credentials to our customer service email.

Although we take reasonable measures to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better shopping experience.

Cookies are small data files stored on your device that can help websites remember information and understand how visitors use the site.

We may use cookies to:

  • Keep the website functioning properly.

  • Remember shopping-related preferences.

  • Support checkout and shopping functionality.

  • Understand website traffic and usage.

  • Improve website performance.

  • Detect potentially fraudulent or unauthorized activity.

  • Provide relevant website functionality.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

8. Data Storage and Protection

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Personal information may be stored or processed in countries other than the country where you live. Because we operate an international online retail business, information may be transferred to service providers or systems located in different jurisdictions.

Where applicable, we take reasonable steps to ensure that international transfers and processing are handled in accordance with applicable privacy requirements.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request restriction of certain processing.

  • Object to certain uses of your information.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy-related request, please contact:

service@nanushkastore.shop

We may need to verify your identity before completing certain requests to help protect your information.

10. Marketing Communications

If you receive promotional communications from us, you may have the option to unsubscribe.

You can follow the unsubscribe instructions included in applicable marketing emails or contact us at service@nanushkastore.shop.

Even if you opt out of promotional communications, we may still send important transactional or service-related messages, such as order confirmations, shipping updates, refund information, or customer service communications.

11. Children's Privacy

Our website is intended for general consumers and is not designed specifically for children.

We do not knowingly seek to collect personal information from children who are under the minimum age required by applicable law to provide such information without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us improperly, please contact us at service@nanushkastore.shop so that we can review the situation and take appropriate action.

12. International Privacy

Because Nanushka Store serves customers internationally, privacy laws may differ depending on where you live.

We aim to handle personal information responsibly and transparently and to respect applicable privacy requirements in the jurisdictions where we operate or provide services.

If local law provides you with additional privacy rights, those rights remain applicable to the extent required by law.

13. Third-Party Websites and Services

Our website may contain links or integrations that connect to third-party websites or services.

This Privacy Policy does not control the privacy practices of independent third parties.

We encourage you to review the privacy policies of third-party websites or services before providing them with personal information.

14. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes.

The retention period may depend on:

  • The purpose for which the information was collected.

  • Whether you maintain an ongoing relationship with us.

  • Legal, accounting, tax, or regulatory requirements.

  • The need to resolve disputes or enforce agreements.

  • Security and fraud-prevention requirements.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us.

Nanushka Store
Address: 2516 Cliffside Drive, Syracuse, NY 13210, USA
Email: service@nanushkastore.shop
Website: nanushkastore.shop

We value your privacy and appreciate the trust you place in Nanushka Store when you shop with us.