Refund policy

At Nanushka Store, we want you to feel confident every time you shop with us. If your purchase is not the right fit or does not meet your expectations, our return and exchange process is designed to be clear and straightforward.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
Items should be unworn, unused, and in their original condition.
Clothing should be returned with original tags and packaging whenever possible.
Items must not show signs of washing, alteration, damage, or excessive wear.
For clothing, please check the size guide before ordering. If the size does not work for you, contact our customer service team as soon as possible so we can assist you.

Important: Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

2. How to Return an Item

Returning an item is simple:

Step 1 — Contact Customer Service

Email service@nanushkastore.shop with your order number and the reason for your return.

Step 2 — Receive Return Instructions

Our customer service team will review your request and provide the applicable return instructions.

Step 3 — Prepare Your Package

Pack the item securely and, where possible, use the original packaging to help prevent damage during transportation.

Step 4 — Ship Your Return

Send the package according to the return instructions provided by our customer service team.

Step 5 — Return Processing

Once we receive your returned item, we will inspect it and process the return or exchange within 4–7 days.

Please allow enough time for the returned package to reach us before contacting us about its status.

3. Refunds

Once your returned item has been received and approved, your refund will be issued to the original payment method used for the purchase.

We accept:

Visa
MasterCard

After the refund is processed by Nanushka Store, please allow approximately 2–3 weeks for the funds to appear in your account.

The exact time depends on your card issuer or financial institution and is outside our control.

Refund Timing: Return processing takes 4–7 days after we receive your return. The refund may then take 2–3 weeks to reach your account, depending on your card issuer.

4. Exchanges

If you need a different size or would like to exchange an eligible item, please contact service@nanushkastore.shop within 30 days of receiving your order.

For clothing, we recommend contacting us before returning the item so we can help confirm availability and the appropriate exchange procedure.

Exchange requests are processed within 4–7 days after we receive the returned item.

If the requested replacement item is unavailable, we may provide an appropriate alternative or process a refund according to this policy.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If you are returning an item because you changed your mind, selected the wrong size, or otherwise no longer want the item, the applicable return shipping cost may be the customer's responsibility.

If your item arrives damaged, defective, or materially different from what was ordered, please contact us promptly at service@nanushkastore.shop with your order details and supporting photos. We will review the situation and provide appropriate assistance.

Tip for clothing orders: Because fit can vary, please review the available product measurements and size information before placing your order.

6. Order Processing & Shipping

Orders are generally processed within 4–7 days before shipment.

Available shipping options include:

Shipping Method	Estimated Delivery	Shipping Cost
Standard DHL/FedEx	7–14 days	$12.95
EMS	12–24 days	Free

Free shipping is available on orders of $50 or more.

Delivery times are estimates and may vary depending on the destination, carrier conditions, customs procedures, weather, holidays, or other circumstances beyond our control.

7. Where We Ship

Nanushka Store serves customers worldwide, excluding Asia and remote areas.

If you are unsure whether your delivery address is within our service area, please contact service@nanushkastore.shop before placing your order.

8. Items That Cannot Be Returned

For hygiene, safety, or product-condition reasons, certain items may not be eligible for return, including items that:

Have been worn, washed, altered, or damaged after delivery.
Are missing original tags or packaging where these are required for return.
Have been damaged through improper use or care.
Are returned after the 30-day return period.
Cannot be reasonably resold because of their condition.

If an item arrives damaged or defective, please contact us before attempting to repair, wash, alter, or otherwise modify it.

9. Damaged, Defective, or Incorrect Items

We want you to receive exactly what you ordered.

If you receive an item that is damaged, defective, or incorrect, please contact service@nanushkastore.shop as soon as possible and include:

Your order number.
A brief description of the issue.
Clear photos of the item and, when relevant, its packaging.

Our team will review the information and provide the next steps.

10. Cancellations

Because orders may enter processing within 4–7 days, please contact us as soon as possible if you need to request an order cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

11. Important Return Reminders

For a smoother experience, please remember:

30 days: Return requests must be made within 30 days of receiving your order.
4–7 days: Returns and exchanges are processed within 4–7 days after we receive the returned item.
2–3 weeks: Refunds may take 2–3 weeks to appear in your account after processing, depending on your card issuer.
$12.95: Standard DHL/FedEx shipping costs $12.95.
Free shipping: EMS shipping is free, and orders of $50 or more qualify for free shipping.
Please contact us before sending a return.
Keep your return shipment tracking information until your return has been completed.