Shipping policy

At Nanushka Store, we want your fashion pieces to arrive safely, securely, and within a clear delivery window. This Shipping Policy explains how we process, ship, and deliver orders so you can shop with confidence.

1. Order Processing

All orders are typically processed within 4–7 business days after payment has been successfully confirmed.

During processing, our team prepares your items for shipment and completes the necessary order checks before handing your package to the carrier.

Please note that the processing period is separate from the shipping transit time.

Estimated total delivery time = 4–7 days processing + selected shipping transit time.

Good to know: During holidays, promotional periods, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Options

We currently offer two shipping options:

Shipping Method	Estimated Transit Time	Shipping Cost
DHL / FedEx Standard Shipping	7–14 days	$12.95
EMS Shipping	12–24 days	Free on orders of $50+

Transit times are estimates and begin after your order has completed processing.

DHL / FedEx Standard Shipping

Our standard shipping service is designed for customers who prefer a faster delivery window.

Carrier: DHL or FedEx
Estimated transit time: 7–14 days
Shipping fee: $12.95

The carrier used for your order may depend on destination, availability, and operational requirements.

EMS Shipping

EMS provides a more economical option for customers who do not need the fastest available delivery service.

Carrier: EMS
Estimated transit time: 12–24 days
Free shipping on orders of $50 or more

For orders below $50, the applicable shipping charge will be displayed during checkout.

3. Free Shipping

We offer free EMS shipping on orders of $50 or more.

The $50 threshold is calculated based on the applicable merchandise value of the order, subject to any exclusions or adjustments shown at checkout.

If your order qualifies for free shipping, the available free EMS option will be displayed during checkout.

4. Shipping Destinations

Nanushka Store serves customers across the global market, excluding Asia and remote areas.

Shipping availability may vary depending on the destination and local carrier service.

Before completing your purchase, please make sure your shipping address is complete and accurate, including:

Full recipient name
Street address
City
State or province, where applicable
Postal or ZIP code
Country
Valid contact information

An incorrect or incomplete address may result in delivery delays or additional delivery arrangements.

5. Tracking Your Order

Once your order has been shipped, tracking information may be provided when available.

You can use the tracking information supplied by the applicable carrier to monitor your shipment.

Tracking updates may take some time to appear after the package has been handed to the carrier.

If you have received a shipping confirmation but the tracking information has not updated immediately, please allow some time for the carrier's system to register the shipment.

If you need assistance with your shipment, contact:

service@nanushkastore.shop

Please include your order number so our customer service team can assist you more efficiently.

6. Delivery Time Estimates

Please keep the following timeline in mind:

Order Processing: 4–7 days
DHL/FedEx Transit: 7–14 days
EMS Transit: 12–24 days

The stated transit times are estimates rather than guaranteed delivery dates.

Actual delivery may vary because of:

Customs clearance.
Local carrier conditions.
Weather.
Public holidays.
High shipping volumes.
Incorrect or incomplete addresses.
Customs inspections.
Events beyond the reasonable control of the carrier or Nanushka Store.

For this reason, please consider the full processing and transit period when planning an order for a specific occasion.

7. Customs, Duties, and Taxes

Because we serve customers internationally, some orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Any customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by the destination country are the buyer's responsibility unless otherwise required by applicable law.

Nanushka Store does not control the amount or timing of these charges.

Customs authorities may also require additional information from the recipient before releasing a shipment.

If your package is held by customs, please respond promptly to any request from the relevant carrier or customs authority.

8. Receiving Your Package

When your order arrives, we recommend checking the outer packaging before accepting or opening the shipment.

If the package appears seriously damaged, crushed, torn, or otherwise compromised, please:

Take clear photographs of the package.
If possible, note the damage with the carrier at the time of delivery.
Keep the original packaging.
Contact service@nanushkastore.shop as soon as possible.

If the product itself is damaged or defective, please contact us with your order number and clear photographs so we can review the situation and provide appropriate assistance.

For clothing and accessories, we recommend checking the items promptly after delivery, especially if you notice an obvious manufacturing defect.

9. Lost or Delayed Shipments

Although we work with established shipping carriers, occasional delays can occur during transportation.

If your tracking information indicates an unusual delay, please contact us at:

service@nanushkastore.shop

Please provide your order number and tracking information where available.

We will work with the relevant shipping provider to help determine the status of the shipment.

Delivery delays caused by customs, local authorities, weather, carrier disruptions, or other circumstances outside our reasonable control may take additional time to resolve.

10. Address Changes

Please carefully review your shipping address before placing an order.

If you notice an address error after placing an order, contact us as soon as possible at service@nanushkastore.shop.

Because orders are generally processed within 4–7 days, we cannot guarantee that an address change can be made after processing or shipment has begun.

If a package has already been shipped, you may need to work directly with the carrier regarding available delivery options.

11. Split or Separate Shipments

Depending on product availability, fulfillment requirements, or shipping conditions, an order may occasionally be shipped in more than one package.

If this occurs, you may receive separate tracking information for the different packages.

You will not be charged additional shipping simply because an order is divided into multiple shipments when the split is initiated by us.

12. Shipping and Returns

Shipping time and return processing time are separate.

Our standard return policy allows eligible items to be returned within 30 days of receiving the order.

Once we receive a returned item, returns or exchanges are generally processed within 4–7 days.

Approved refunds are issued to the original payment method and may take approximately 2–3 weeks to appear in your account, depending on your card issuer.

For complete details, please review our Return & Refund Policy.