Terms of service

Welcome to Nanushka Store. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our collections, place an order, or otherwise use our services.

We operate as an online B2C retailer offering designer clothing, ready-to-wear fashion, women's clothing, men's clothing, and accessories. We aim to make every purchase straightforward, transparent, and enjoyable while protecting both you and our business.

By using nanushkastore.shop, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. Overview

These Terms of Service apply to your use of:

Our website and online store.
Product pages and collections.
Shopping and checkout services.
Customer service.
Ordering, payment, shipping, returns, exchanges, and refunds.

Our primary collections include Ready To Wear, Women Clothing, Men Clothing, and Accessories.

These terms should be read together with our Privacy Policy and Return & Refund Policy.

Store Information

Nanushka Store
2516 Cliffside Drive
Syracuse, NY 13210, USA
Email: service@nanushkastore.shop
Website: nanushkastore.shop

2. Definitions

For these Terms:

“We,” “us,” “our,” or “Nanushka Store” means Nanushka Store.
“You,” “your,” or “customer” means the person using our website or purchasing our products.
“Website” means nanushkastore.shop and related pages operated by us.
“Products” means the clothing, fashion, accessories, and other physical goods offered through our online store.
“Order” means a purchase request submitted through our website.
“Business Day” means a normal operating day, excluding applicable holidays.

3. Using Your Account

Some website features may allow or require you to provide personal information.

You agree to provide information that is accurate, current, and complete when placing an order or communicating with us.

You are responsible for keeping any account credentials confidential and for activity performed through your account.

Please contact us promptly if you believe your account or information has been accessed without authorization.

We reserve the right to refuse, suspend, or restrict an account where reasonably necessary to protect our customers, website, or business.

4. Orders and Contract

When you submit an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation acknowledges that we received your order; it does not necessarily mean that the order has been finally accepted.

Orders are generally processed within 4–7 days.

We may cancel or decline an order when reasonably necessary, including situations involving:

Product availability issues.
Pricing or listing errors.
Payment authorization problems.
Suspected fraud or unauthorized activity.
Incorrect or incomplete shipping information.
Violations of these Terms.
Circumstances outside our reasonable control.

If we cancel an order after payment has been received, we will arrange an applicable refund to the original payment method.

5. Products, Availability, and Product Information

We make reasonable efforts to present product descriptions, images, measurements, colors, and other information accurately.

However, colors may appear differently depending on your screen, device, lighting, and display settings.

For clothing, fit and sizing can vary by design and individual preference. We encourage you to review the available product measurements and size information before ordering.

A difference in personal fit or preference does not necessarily mean that a product is defective.

If you receive an item that is materially different from the product ordered, please contact us at service@nanushkastore.shop so we can review the situation.

Product availability may change without notice.

6. Prices and Payment

Prices displayed on our website are subject to change without prior notice.

The price applicable to your order is generally the price displayed at checkout when your order is submitted, subject to obvious pricing errors or other circumstances described in these Terms.

We currently accept payment methods including:

Visa
MasterCard

You authorize the applicable payment provider to process the amount due for your order.

We may delay or cancel an order if payment cannot be successfully authorized or if a transaction appears suspicious or unauthorized.

For your security, please never send your complete card number, security code, or password to our customer service email.

7. Order Processing and Shipping

Orders are generally processed within 4–7 days.

Our available shipping options include:

Shipping Method	Estimated Delivery	Shipping Cost
Standard DHL/FedEx	7–14 days	$12.95
EMS	12–24 days	Free

Orders of $50 or more qualify for free shipping.

Delivery estimates begin after the applicable order-processing period and are estimates rather than guaranteed delivery dates.

Delivery may take longer because of customs procedures, weather, holidays, carrier delays, incorrect address information, or other circumstances beyond our reasonable control.

We currently serve customers globally, excluding Asia and remote areas.

Please ensure that your shipping address is complete and accurate before submitting your order.

8. Returns, Refunds, Exchanges, and Quality Support

We want you to feel comfortable shopping with us.

Returns

Eligible products may be returned within 30 days of receiving your order.

Returned items should generally be:

Unworn and unused.
In their original condition.
Free from washing, alterations, or damage caused after delivery.
Returned with original tags and packaging where applicable.

Please contact service@nanushkastore.shop before sending a return.

Return Processing

After we receive your returned item, we will normally process the return or exchange within 4–7 days.

Refunds

Approved refunds are issued to the original payment method.

Please allow approximately 2–3 weeks for the refund to appear in your account after processing. The exact timing depends on your card issuer or financial institution.

Exchanges

If you need a different size or eligible replacement, contact us within the applicable 30-day return period.

Because clothing availability can change quickly, replacement availability cannot always be guaranteed.

Return Shipping

For returns resulting from a change of mind, incorrect size selection, or personal preference, applicable return shipping costs may be the customer's responsibility.

If an item arrives damaged, defective, or materially incorrect, please contact us promptly with your order number and clear photographs. We will review the situation and provide appropriate assistance.

9. Product Quality and Defect Policy

Our products are fashion clothing and accessories, so we do not provide a long-term warranty unless specifically stated on the applicable product page.

For clothing and accessories, please inspect your order when it arrives.

If you notice an obvious manufacturing defect, please contact us within 48 hours of delivery, preferably with clear photographs showing the issue.

Normal characteristics of fabric, color, texture, handmade or design variations, or differences in personal fit are not necessarily manufacturing defects.

Damage resulting from improper washing, alterations, misuse, accidents, normal wear, or failure to follow care instructions is generally not considered a manufacturing defect.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

10. Intellectual Property

All content appearing on our website, unless otherwise indicated, belongs to Nanushka Store or is used with appropriate authorization.

This includes, where applicable:

Website design.
Logos and trademarks.
Product presentation.
Text and written content.
Graphics and photographs.
Product layouts.
Page designs.
Website software and functionality.
Other original materials.

You may use the website for personal, lawful shopping purposes.

You may not copy, reproduce, modify, distribute, republish, sell, commercially exploit, or create derivative works from our website content without prior written authorization.

Nothing in these Terms grants you ownership of our intellectual property.

User-Generated Content

If you voluntarily submit reviews, comments, photographs, feedback, or other content to us, you retain ownership of your original content.

However, by submitting such content, you grant Nanushka Store a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, display, distribute, and adapt that content for lawful business, promotional, marketing, and website purposes.

You represent that you have the necessary rights to submit the content and that your submission does not knowingly infringe another person's rights.

11. Prohibited Activities

To keep our website safe and useful for everyone, you agree not to:

Use the website for unlawful purposes.
Provide false identities or misleading information.
Submit fraudulent or unauthorized orders.
Use another person's payment information without authorization.
Attempt to interfere with website operation or security.
Introduce viruses, malware, harmful code, or other malicious technology.
Attempt unauthorized access to our systems or accounts.
Scrape, copy, or systematically reproduce website content without permission.
Infringe intellectual property or other rights.
Use our website to distribute unlawful or harmful material.
Resell products purchased from our website without authorization.
Abuse promotional offers, discounts, refunds, or return procedures.
Attempt to disrupt other customers' access to the website.

We may restrict or terminate access where we reasonably believe these rules have been violated.

12. Third-Party Services

Our website may rely on third-party services for payment processing, shipping, technology, analytics, security, or other business functions.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party services to the extent permitted by applicable law, although we will make reasonable efforts to work with reputable service providers.

13. Website Availability

We aim to keep our website available and functioning properly, but uninterrupted access cannot always be guaranteed.

The website may occasionally be unavailable because of:

Maintenance.
Updates.
Technical problems.
Security measures.
Internet or hosting disruptions.
Events beyond our reasonable control.

We may modify, suspend, or discontinue portions of the website when reasonably necessary.

14. Disclaimer

We make reasonable efforts to provide accurate product and website information.

However, to the extent permitted by applicable law, the website and its content are provided without guarantees that every feature will always be uninterrupted, error-free, or completely accurate.

Nothing in these Terms is intended to remove or reduce consumer rights that cannot legally be excluded.

For clothing purchases, please review product descriptions, available measurements, care information, and sizing details before ordering. This simple step can help avoid unnecessary returns and make your shopping experience smoother.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Nanushka Store will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products.

This may include losses resulting from circumstances outside our reasonable control, such as carrier delays, customs delays, internet disruptions, or unauthorized third-party activity.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded or restricted.

16. Indemnification

To the extent permitted by applicable law, you agree to reasonably indemnify and hold Nanushka Store and its applicable personnel or service providers harmless from claims, losses, liabilities, or expenses arising from:

Your violation of these Terms.
Your unlawful use of the website.
Your infringement of another person's rights.
Fraudulent or unauthorized activity associated with your use of the website.

This provision applies only to the extent permitted by applicable law.

17. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, products, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this page.

Your continued use of the website after updated Terms become effective means that you accept the revised Terms to the extent permitted by law.

If a material change requires additional notice under applicable law, we will provide such notice in an appropriate manner.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be removed without affecting the validity of the remaining provisions.

The remaining Terms will continue to apply.

19. Governing Law and Disputes

These Terms are governed by the laws applicable in the State of New York, USA, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Any dispute arising from these Terms or your use of our website will be handled in accordance with applicable law.

Nothing in this section is intended to prevent consumers from exercising mandatory rights or bringing claims in a forum where applicable law gives them the right to do so.